Currambine Pharmacy is privately owned and committed to respecting the privacy of its customers and understand that this is a top priority in all our dealings. In compliance with the National Privacy Act, the following policy has been established.
In relation to the dispensing of pharmacy prescriptions.
If you have any questions about your privacy rights – or the way in which we collect, use, manage or disclose personal information – our staff would be happy to answer your questions or to provide you with further information.
In relation to online / email services
Use of Customer Information:
Currambine Pharmacy will not share, sell, rent or otherwise disclose information (name and e-mail address) of customers without their advance permission, unless otherwise ordered by a court of law. All personal information collected is used solely to contact customers in regard to their medications or to keep you up to dat with any promotions or services.
To ensure the best possible health care for you we may use or disclose your protected health information to physicians from whom you are receiving treatment to provide, coordinate, or manage your health care. For example, we may disclose protected health information to physicians who may be treating you when we have to obtain a new or refill prescription. Your protected health information may also be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you.
In addition, at the request of your physician, we may disclose your protected health information from time-to-time to another pharmacy or health care provider (e.g., a specialist or laboratory) who becomes involved in your care by providing assistance with your health care diagnosis or treatment to your physician.
In the event of an emergency we will act to ensure you receive safe and appropriate health care in the context of health conditions you are known to suffer from or medications you are presently be taking. In doing so we will use or disclose your protected health information in an emergency treatment situation. If this happens, your pharmacist shall try to obtain your consent as soon as reasonably practicable after the delivery of treatment. If your pharmacist is required by law to treat you and has attempted to obtain your consent but is unable to obtain your consent, he or she may still use or disclose your protected health information to treat you.
We will only use your protected health information in order to improve the quality of service we offer to you. For example:
- We may ask your name and your physician’s name when you deliver a prescription to be filled.
- We may also call you by name when your prescription is ready, and if necessary ask other information such as, but not limited to, address, date of birth or phone number, to make certain that you have the correct prescription.
- We may contact you to remind you it is time to refill a prescription or that it is time for a follow up appointment. We may also contact you to remind you of any prescription that has not been picked up, any medication that is owed to you, any special order, to respond to a request made by you, or for any other reason that we feel necessary to provide you with continued quality care. If we are unable to speak with you directly, we may leave a message for you either on your answering machine or with a member of your family, a relative, a close friend or any other person you identify.
- We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health-related products, benefits and services that may be of interest to you.